Voice Calls
Your agent makes and receives real phone calls with a natural, accent-matched voice. Dynamic mid-call decision making, full transcription, and intelligent follow-ups.
Step by step
Call initiation
Tell your agent who to call and why. It prepares context — business profile, previous interactions, objectives — before dialing via Telnyx SIP.
Voice matching
ElevenLabs generates speech with accent routing matched to the recipient's country code. Australian numbers get an Australian accent. Natural and convincing.
Real-time reasoning
During the call, your agent processes speech in real-time and generates responses dynamically. It handles objections, answers questions, and adapts to the conversation flow.
Post-call processing
Full transcript with speaker labels, AI-generated summary, action items extracted, and follow-up tasks automatically queued.
What it can do
Natural voice synthesis
ElevenLabs Turbo v2.5 for low-latency, high-quality speech. Indistinguishable from a human caller in most conversations.
Accent routing
Automatic accent matching based on phone number country code. Supports Australian, American, British, and more.
Custom voice at identity claim
When your agent claims its identity, it generates a unique voice that matches its chosen persona. Permanent and distinctive.
Inbound call handling
Your agent answers calls on your dedicated number. Screens, takes messages, or handles the conversation based on your rules.
Approval controls
Configure which calls require approval. High-value or sensitive calls are flagged before dialing. Full audit trail.
Call analytics
Duration, sentiment analysis, outcome tracking, cost per call. Understand what is working and optimize over time.